Privacy policy

Last Updated: October 10, 2026

Introduction

Crestovan Time respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our online store, purchase products, or communicate with our customer support team.

By using our website, you acknowledge the data processing practices described in this policy.

Information We Collect

When you interact with Crestovan Time, we may collect the following categories of information.

Personal Information

This may include your full name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

We collect information about purchases, order history, product selections, payment status, returns, and refunds.

Payment card information is generally processed securely by Shopify or authorised payment service providers.

Technical and Browsing Information

We may collect IP addresses, browser information, device details, cookie identifiers, pages visited, and website interaction data.

Customer Communication

We may retain information you provide when contacting our support team, submitting enquiries, or requesting assistance.

How We Use Your Information

Crestovan Time may use personal information to:

  • Process payments, orders, shipping, returns, and refunds.

  • Communicate order confirmations, shipping updates, and customer support responses.

  • Maintain and improve website functionality.

  • Prevent fraudulent transactions and protect website security.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Send marketing communications where you have consented or where otherwise permitted by law.

We process personal information using the applicable legal bases, including contract performance, legal obligations, legitimate interests, and consent where required.

Sharing of Personal Information

We may share necessary personal information with trusted third parties, including:

  • Shopify and providers supporting our e-commerce platform.

  • Payment processors and financial service providers.

  • Shipping companies and logistics partners.

  • Website hosting, analytics, and security service providers.

  • Professional advisers, regulators, or authorities where legally required.

We do not sell customer personal information for monetary consideration.

Some third-party advertising and analytics activities may be subject to additional privacy rights or consent requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyse website performance, and support marketing activities.

Where required by law, we will request consent before placing non-essential cookies.

You may manage cookies through your browser settings or applicable website consent tools.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.

Order and transaction records may be retained for accounting, tax, legal compliance, fraud prevention, and dispute resolution.

When information is no longer required, we will delete, anonymise, or securely retain it only where permitted or required by law.

Data Security

Crestovan Time takes reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss, and disclosure.

However, no electronic storage or internet transmission system can be guaranteed to be completely secure.

International Data Transfers

Because our online store may use international service providers, customer information may be processed or stored outside the United Kingdom.

Where applicable, we rely on appropriate safeguards to protect personal information transferred internationally.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Object to or restrict certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent when processing relies on consent.

  • Submit a complaint to the relevant data protection authority.

UK customers may also contact the Information Commissioner's Office (ICO) if they have concerns about how personal information is handled.

To exercise your rights, contact sr_544344@jasmint.store.

Children's Privacy

Our services are not intentionally directed towards children, and we do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or improvements to our services.

The latest version will be published on our website with an updated revision date.

Contact Information

For privacy-related enquiries, please contact:

Crestovan Time Email: sr_544344@jasmint.store Address: 2A Park Dr, Leicester LE3 3FN, United Kingdom