Refund policy

Last Updated: October 10, 2026

Overview

At Crestovan Time, customer satisfaction is important to us. We aim to provide high-quality watches and a reliable shopping experience. If you are not completely satisfied with your purchase, our return and refund policy explains your options and how we can assist you.

30-Day Return Policy

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be in its original condition, unworn, unused, and free from damage caused by the customer.
The item must include its original packaging, accessories, manuals, and tags, where applicable.
Proof of purchase, such as an order confirmation or receipt, must be provided.
The return request must be submitted within 30 days of delivery.

These conditions apply to change-of-mind returns and do not affect your statutory consumer rights.

How to Request a Return

To initiate a return, please contact our customer support team at sr_544344@jasmint.store.

Include your order number, full name, reason for return, and photographs if the item is damaged or defective.

Our support team will review your request and provide return instructions.

Please do not send items back without contacting us first, as doing so may delay the return process.

Return Address

Crestovan Time 2A Park Dr Leicester LE3 3FN United Kingdom

Please contact customer support before shipping your return to confirm the appropriate return arrangements.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs, subject to applicable consumer protection laws.

If an item arrives damaged, defective, or incorrect, Crestovan Time will cover reasonable return shipping costs or arrange an appropriate alternative solution.

We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of parcels sent without tracking.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at sr_544344@jasmint.store.

Include your order number, a description of the issue, and clear photographs where relevant.

We will review the situation and arrange an appropriate remedy, which may include a replacement, repair, or refund in accordance with applicable law.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method, unless otherwise agreed or required by law.

Please allow approximately 5–10 business days for your payment provider to reflect the refund after it has been processed. Processing times may vary depending on your bank or payment provider.

Where UK statutory cancellation rights apply, refunds will be processed within the legally required timeframes, including applicable standard delivery charges.

Non-Returnable Items

Certain items may not qualify for change-of-mind returns, including:

Watches personalised or customised to customer specifications.
Items damaged through misuse or improper handling.
Items returned outside the 30-day return period, except where statutory rights apply.

Nothing in this policy excludes your legal rights regarding faulty, misdescribed, or non-conforming goods.

Order Cancellations

Customers may request an order cancellation within 15 minutes of placing an order.

Please email sr_544344@jasmint.store immediately with your order number.

Cancellation requests cannot always be guaranteed once an order has entered processing, been dispatched, or been fulfilled.

This operational cancellation window does not limit any statutory right to cancel a qualifying distance purchase, including the applicable UK 14-day cancellation right.