Shipping policy

Last Updated: October 10, 2026

Overview

At Crestovan Time, we are committed to providing a smooth and dependable delivery experience.

This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated delivery times, tracking information, and possible delays.

Order Processing

Orders are generally prepared for dispatch within 24–48 hours (1–2 business days) after successful payment confirmation.

Orders placed during weekends or public holidays may begin processing on the next business day.

Processing times may be extended during promotional periods, high order volumes, or stock verification.

Once an order has been prepared and dispatched, customers will receive shipping confirmation where tracking information is available.

Shipping and Delivery

Crestovan Time provides shipping services to eligible destinations displayed during checkout.

Available shipping methods and delivery charges are presented before order confirmation.

Shipping availability and costs may vary depending on the customer's location, product characteristics, and selected delivery method.

Estimated Delivery Times

Our indicative delivery estimates are:

These estimates are provided for general guidance and should be adjusted to reflect the delivery services actually offered at checkout.

Delivery estimates typically exclude order processing time, customs clearance delays, and local public holidays.

Any applicable statutory delivery deadlines and customer rights remain unaffected.

Possible Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Customs inspections or import processing.

• Adverse weather conditions.

• Carrier operational disruptions.

• High seasonal shipping volumes.

• Public holidays.

• Incorrect or incomplete delivery information.

• Unexpected logistical circumstances.

We will make reasonable efforts to assist customers affected by delivery delays.

Order Tracking

Where tracking services are available, customers will receive a tracking reference after their order has been dispatched.

Tracking details may be included in the shipping confirmation email.

Please allow sufficient time for the carrier to register and update tracking information.

If tracking information is unavailable or does not update, contact sr_544344@jasmint.store for assistance.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details during checkout.

If you notice an error in your shipping address, please contact our support team immediately.

We will attempt to correct the address before dispatch where possible.

However, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

Additional shipping charges resulting from customer-provided address errors may apply where legally permitted and communicated appropriately.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost, please contact us at sr_544344@jasmint.store.

Include your order number, shipping address, and any available tracking information.

We will investigate the issue with the relevant delivery provider and work towards an appropriate resolution.

Where Crestovan Time is legally responsible for delivery, customers will retain their statutory rights to a replacement, refund, or other applicable remedy.

Damaged Packages

If your order arrives damaged, please contact our support team as soon as reasonably possible.

Provide your order number, photographs of the packaging, and images showing any damage to the product.

We will review the issue and arrange an appropriate remedy under our Return and Refund Policy and applicable consumer protection laws.

Customs, Duties, and Import Charges

International shipments may be subject to customs duties, import taxes, or additional charges imposed by the destination country.

Unless checkout explicitly states that such charges are included, customers may be responsible for applicable import duties and taxes.

Any known mandatory charges will be disclosed in accordance with applicable law.

Crestovan Time is not responsible for delays resulting from customs clearance procedures beyond our reasonable control.

Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

Please email sr_544344@jasmint.store immediately.

Once an order has been processed or fulfilled, cancellation before dispatch may no longer be possible.

This procedure does not affect any applicable statutory cancellation rights.

Contact Information

For questions about shipping, tracking, or delivery, contact:

Crestovan Time Email: sr_544344@jasmint.store Address: 2A Park Dr, Leicester LE3 3FN, United Kingdom